Please be advised that a scam artists claiming to work for MidAmerican Energy have been calling Adel businesses and residents. The caller demands immediate payment of a past-due account or repair bill to avoid disconnection of natural gas or electric service. In some cases, the caller instructs the resident or business owner to purchase a Green Dot prepaid debit card and call back with the serial number from the card; in others, the scam artist requests personal credit card information in order to make immediate repairs to the customer’s meter. These scams are so thorough that the recipient’s caller-ID display even makes it appear as though the calls are coming from the utility.
MidAmerican Energy reminds customers that credit card information, account numbers and other personal information should never be provided in response to a suspicious or unsolicited call. To avoid falling victim to these scams, customers should: 1.) know their options when it comes to paying bills; 2.) contact MidAmerican Energy directly to make payment arrangements or learn about assistance programs available to them; and 3.) recognize the telltale signs of a scam attempt and report any such attempts to authorities.
If you receive a suspicious call, hang up and report the call to MidAmerican Energy’s customer service department at 888-427-5632. If you believe you’ve been the victim of a utility scam, contact the Adel Police Department at 515-993-6723.
More information is available from MidAmerican: press release and video.