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Clive 2014 Citizen Satisfaction Survey Results Available

Posted March 12, 2014 in Clive, Community Web Exclusives

CLIVE, Iowa – The results of the 2014 Citizen Survey are in, with citizens giving high marks to city services, strong trust in local government, the overall value received for their tax dollar, and the quality of life in Clive.

The survey asked questions covering most city services from police, fire and EMS to public information, public works, code enforcement and many other services critical to the city.

“The citizen survey is a valuable tool in understanding how citizens perceive services, to learn the priorities of Clive residents, and identify areas in need of improvement,” said Clive Mayor Scott Cirksena. “These results give us the citizen insights we need to make informed policy decisions and ensure the proper direction for the Clive community.”

Highlights of the survey include:

-92% rated Clive’s overall quality of life as good or excellent

-95% rated the City of Clive as good or excellent place to live

-91% rated the quality of City services as good or excellent

-70% rated Clive’s sense of community as good or excellent

The survey results are divided into three main categories; Community Characteristics, Governance and Participation. In the Community Characteristics section Clive’s ratings were ranked higher than comparison communities in 27 out of 45 ratings. For Governance 16 of Clive’s ratings were higher than the benchmark average and in the Participation section three (3) ratings were ranking higher than the benchmark communities.

This year, surveys were mailed to 1,200 randomly selected households during the month of January. A total of 319 completed surveys were returned. The Citizen Survey 2014 Report of Results can be viewed here.

The survey was conducted by the National Research Center (NRC), a firm specializing in municipal surveys. The center uses a National Citizen Survey that has been conducted in more than 500 jurisdictions throughout the United States.

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