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Recent Extreme Weather Causes Record Number of Water Main Breaks; New Automated System Alerts Customers of Water Outages

Posted January 13, 2014 in Web Exclusives

DES MOINES, Iowa (January 10, 2014) – The recent extreme weather has caused a historical number of water main breaks; approximately 30 main breaks within 7 days.  Des Moines Water Works averages 300 main breaks each year, with half occurring in winter months.

When a main break occurs, Des Moines Water Works crews work quickly to make the repair and restore water service. Due to the urgency of such situations, occasionally this means water service may be interrupted for an extended period of time. To better inform customers when a water outage has occurred in their neighborhood, Des Moines Water Works, in partnership with Polk County Emergency Management, has implemented the CodeRED automated notification system.  The alerts are geographically targeted and can include emergencies like water outages, boil water orders, and important public health notifications. The program is being piloted for Des Moines Water Works customers in Polk County.

Customers must have a current phone number on file with Des Moines Water Works to receive these important emergency notifications. Customers can update their account profile online at (select log-in or create a new account at the top of the page) or call a DMWW Customer Service Representative at (515) 283-8700. Personal information will be safeguarded and used only for emergency notifications. Customers can also create or update contact information directly on the Polk County Emergency Management website by selecting the CodeRED logo.

Recipients’ Caller ID will display an (866) 419-5000 phone number. If customers miss the call, they can simply dial the number displayed on their Caller ID to hear the last message delivered. Des Moines Water Works is pleased to offer notifications through the CodeRED system to provide customers enhanced communications related to the quality and availability of their water service.

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