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Q: How Can I avoid tech support scams?

Posted August 08, 2012 in Advice Column

A: When looking for tech support, many of us refer to the Internet for answers. This can lead to disaster. When a search is done on the Internet, most search engines like Google, Yahoo, etc., have advertising in the search results. Be careful when finding that certain company’s phone number, and make sure you are on their website, not some imposter’s. In almost every case, this “tech support” makes your computer worse than it was and charges way too much to do it.

 Here are some things to look for when looking for tech support:
• Computer companies do not post their phone number in bold letters on their homepage; you usually will have to work hard to find it.
• They do not offer to remote into your computer and fix it from their end; this usually will not make things better and will lead to larger costs than it is worth.
• Following your search, the top few results have a lightly shaded colored box around them, and the word “ads” nearby. Stay away from these.
• Don’t ever give your credit card or checking information to any company over the phone or Internet unless you are 100 percent sure it is safe.

Little Joe’s Computers offers lifetime tech support to our customers hoping that they never have to become subject to this scam. Call us if you are uncertain; we can help.

Information provided by Joe Gilbert, owner of Little Joe’s Computers, 1000 Central Ave., Fort Dodge. For more information call 515-955-4424.

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